TERMS AND CONDITIONS

GENERAL CONDITIONS:

  1. MEETING TIME:
    We ask you kindly to be in time like confirmation, because we can’t wait more than 10 min for clients, to not disturb the other clients.

    No refund will be given to those clients who do not show up at the meeting point at the set time or to clients who lose contacts with the guide or who do not complete the tour.

  2. RESERVATIONS THROUGH OUR WEBSITE:
    Any service reserved through our website www.italiandays.it can be canceled without any charge at least 48 hours before the service starts.

    If your reservation is not cancelled 48 hours in advance, your card will be fully charged.

    If you pay with Paypal, the whole amount will be charged at the moment of the reservation - if you decide to cancel your booking at least 48 hours before the actual date of the service, you will be totally refunded.

  3. CANCELLATION POLICY:

    In order not to incur penalties for cancellations of excursion bookings, these must be communicated to the Tour Operator at least 2 days before the scheduled excursion date.

    No refund will be possible for those cancellations with less than 1 days prior to the booked excursion date.

    24 h before we will charge 100 % of the total cost


  4. CANCELLATION BY THE TOUR OPERATOR:
    When, for any reason, the Tour Operator cancels the excursion, the client has the right to claim reimbursement, only of the sum paid.

    In case of acts of force majeure (strikes, road conditions, weather…)Italian Days may modify the itinerary with alternative solutions maintaining the duration and quality of the service.

  5. DISPUTES:
    Any complaint by the client must be communicated in writing to the Tour Operator staff within and no later than 10 business days after the date of the tour.

  6. PRIVACY:
    Italian Days applies the indications expressed in ART. 10 OF LAW N. 675 DATED 12.31.1996 regarding privacy.
    The customer may access his/her information at any time and request its modification and/or cancellation.

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